Last updated: October 6, 2026

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1. Scope and seller

 

These terms govern wholesale quotations, orders and related shipping arrangements supplied by Myrtle Group S.A., operating under the Ecuadorian Preserved Roses brand.

Business address: E9A Juan Leon Mera y Numa Pompillo N9-960, Quito, Ecuador.

Email: sales@ecuadorianpreservedroses.com

Telephone and WhatsApp: +593 98 184 3398

Our offering is intended for business customers. Mandatory rights applicable to a particular transaction remain unaffected.

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2. Quotations and order confirmation

 

The applicable quotation or proforma confirms product specifications, quantities, packing, prices, availability, preparation estimates and delivery arrangements.

The minimum order generally starts from one master box. Its contents depend on product, size and presentation.

An order is confirmed when we receive and verify the full payment required by the proforma. A transfer instruction or payment receipt alone does not establish receipt of funds.

These terms must be made available to customers before payment. Acceptance is documented through written confirmation or another legally valid method.

Specific conditions expressly agreed in writing for an order prevail over conflicting general conditions, subject to mandatory law. Changes after confirmation require our written approval.

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3. Payment and transaction charges

 

Orders require 100% payment in advance unless expressly agreed otherwise in writing.

Credit-card or PayPal processing charges are disclosed in the proforma.

For bank transfers, the customer must arrange payment so that the full invoiced amount is received, including applicable sending and intermediary-bank charges.

Undisclosed charges will not be added retroactively without an applicable contractual or legal basis.

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4. Customer cancellations and changes

 

Confirmed orders are not freely cancellable for a change of mind.

Before production or preparation begins, cancellation may be considered only upon written request and our written authorization.

For an authorized cancellation, any refund is calculated after deducting actual, documented and non-recoverable costs already incurred for that order. These may include banking or processing fees, committed materials and non-refundable transport reservations.

Deductions are not a fixed penalty, will not be duplicated and will not exceed applicable non-recoverable costs or the amount paid.

Once production, preparation, customization or dispatch has begun, we do not accept cancellations or returns for a change of mind.

These restrictions do not remove remedies for our own non-performance, an approved claim or rights that cannot lawfully be excluded.

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5. Natural products and agreed specifications

 

Preserved roses, flowers and botanical components are natural products. Reasonable differences in shape, texture, size and shade may occur between pieces or batches.

Photographs, samples and screen displays are illustrative and do not guarantee an exact physical colour match. Supplied goods must nevertheless conform to the specifications expressly agreed for the order.

Material substitutions require customer agreement.

Photographs of an Introduction Box or sample assortment do not guarantee its exact contents unless confirmed in the quotation.

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6. Preparation and delivery estimates

 

Preparation and transit are separate stages. Dates are estimates unless expressly accepted in writing as binding commitments.

Availability, preservation results, quality checks, reprocessing, customization, carrier capacity and customs procedures may affect timing.

Natural-product defects may require reprocessing before dispatch. We will communicate material changes and take reasonable steps to reduce their impact.

Reprocessing does not authorize an indefinite delay or automatically eliminate remedies for our own non-performance.

If agreed supply cannot be completed, the affected portion of the order will be addressed through an agreed alternative or an appropriate refund, subject to applicable law.

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7. Shipping, Customs & Shipment Protection

 

Shipping arrangements and transfer of risk

 

Products are dispatched from the farm in Cayambe, Ecuador.

Depending on the destination and order, arrangements may include courier door-to-door service, air cargo airport-to-airport, local collection, road transport or the customer’s own forwarder.

Operators may include UPS, LAAR, freight agencies, airlines and local transport companies.

The proforma identifies the selected method, destination, freight charges and agreed delivery conditions.

Charging for products and freight does not by itself determine when transport risk passes to the customer. The delivery arrangement and transfer of risk must be specified in writing. Any agreed Incoterm must identify its named place and version.

Responsibility does not automatically end when goods leave the farm; it follows the agreed terms and applicable law.

 

Destination import costs and clearance

 

Unless expressly agreed otherwise in writing, the customer or designated importer pays destination duties, taxes, customs charges, brokerage fees, permits, inspections and other nationalization costs.

The customer must provide accurate consignee information and arrange required import authorizations and clearance.

We provide the export and shipment documents agreed for the order and remain responsible for obligations assigned to us.

Our assistance does not replace the importer’s destination responsibilities. Customer clearance obligations do not transfer responsibility for our own documentation errors.

 

Courier shipment protection

 

For courier shipments arranged by us, we declare the full invoice value and arrange the shipment protection associated with that declared value through the selected logistics provider.

The declared amount, applicable protection and related charges are recorded in the shipment documentation.

Protection is subject to the applicable provider or insurer conditions, including covered events, exclusions, deductibles, compensation limits, evidence requirements and claim deadlines.

Declaring a value does not guarantee reimbursement of that amount in every circumstance.

We assist with the applicable claim process. Compensation depends on assessment and approval by the responsible provider or insurer, without removing our own obligations where applicable.

 

Air cargo and non-courier shipments

 

Separate insurance is not included for air-cargo, airport-to-airport, road-transport or other non-courier arrangements unless expressly confirmed in writing.

The selected agency, airline or operator may have contractual or legal liability limits. These are not a promise of full-value insurance.

Customers using their own forwarder should confirm protection for every relevant transport stage.

 

Carrier and logistics-provider conditions

 

Conditions relevant to the selected service will be made available or identified before that service is authorized.

These may cover handling, delivery attempts, declared value, shipment protection, claims and operational limitations.

Only conditions relevant to the actual service apply. There is no blanket acceptance of all terms of all partners or affiliated businesses.

Provider conditions do not automatically override our obligations or rights that cannot lawfully be excluded.

 

Delivery details, additional costs and unsuccessful delivery

 

Customers must provide accurate delivery and import information before dispatch.

Address changes, remote-area surcharges, storage, additional delivery attempts, returns and other services may create additional costs.

Costs are allocated according to the agreed terms, their cause and applicable law. Costs caused by our own error are not automatically charged to the customer.

A shipment that is refused, abandoned or cannot be cleared for reasons attributable to the customer does not automatically qualify for a full refund.

Any resolution considers recoverable goods, actual non-recoverable expenses, applicable protection and mandatory rights.

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8. Storage and handling

 

Products are intended for indoor decorative use and must not be watered.

Maintain suitable warehouse conditions between 15°C and 35°C, with relative humidity below 80%.

Avoid direct sunlight, fluorescent-light exposure, moisture, condensation and sudden temperature changes.

Handle petals and stems gently. Keep strongly coloured products separate from white and very light products to reduce pigment transfer.

Pigments or preservation fluids may transfer to other materials, particularly under unsuitable humidity or handling conditions.

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9. Commercial colour-stability warranty

 

Our commercial warranty covers eligible colour-stability defects for 12 months from the date the goods leave the farm, provided the affected products have been maintained under the specified warehouse-storage conditions.

This warranty is not a guarantee of a fixed decorative lifespan after installation or use.

It does not cover deterioration caused by unsuitable storage, sunlight, moisture, condensation, watering, misuse, improper handling or other causes outside its scope.

Transport damage is assessed under the shipping arrangements rather than the colour-stability warranty.

Claims require sufficient information to evaluate the affected products and storage conditions. Normal natural variation alone is not a colour-stability defect.

Mandatory statutory rights remain unaffected.

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10. Inspection and claims

 

Inspect shipments as soon as reasonably possible after arrival.

For visible transport damage, document the issue with the carrier where possible and photograph the outer packaging, labels, inner packaging and affected goods.

Notify us of shortages or discrepancies within 10 working days from dispatch. If delivery occurs after that period, notify us promptly upon receipt so the issue can be assessed.

This procedure does not remove mandatory rights or shorten the separate 12-month colour-stability warranty.

Send claims to sales@ecuadorianpreservedroses.com and include:

• Invoice or order number and shipment tracking number.

• Product reference and affected or missing quantity.

• Clear photographs or video.

• Batch information and box labels, where available.

• A description of the issue and relevant delivery or storage conditions.

Retain goods, packaging and labels for inspection. Do not discard them before receiving instructions unless required for safety or by law.

Carrier claims may have separate deadlines. Report transport loss or damage immediately to preserve the available claim process.

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11. Claim review and approved remedies

 

Claims are assessed to determine their cause and whether they fall within agreed specifications, warranty coverage or shipping protection.

For an approved claim, the resolution may be a credit note, replacement or refund, depending on the circumstances and applicable rights.

A claim affecting part of an order does not automatically justify returning or refunding the entire order.

Transport expenses are assessed separately according to the cause, delivery terms and applicable law. They are not automatically included in a product credit.

Customers must not deduct disputed amounts from other payments without an agreed adjustment or issued credit note.

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12. Responsibility and events beyond reasonable control

 

Responsibility is determined by the cause of the issue, agreed obligations, delivery terms and applicable law.

To the extent legally permitted, we exclude liability for indirect or consequential commercial losses, including lost resale profits or missed business opportunities.

Nothing excludes liability that cannot lawfully be excluded, including applicable responsibility for fraud, wilful misconduct or gross negligence.

Events beyond reasonable control may affect performance. We will notify the customer, take reasonable mitigation measures and address the affected order appropriately.

Such events do not automatically authorize keeping payment for goods that will never be supplied.

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13. Privacy and optional marketing

 

Personal information is handled according to our Privacy Notice.

Accepting these commercial terms does not subscribe you to promotional emails or WhatsApp messages. Marketing consent is requested separately and may be withdrawn.

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14. Applicable law, disputes and updates

 

These terms are governed by Ecuadorian law, subject to mandatory rules applicable to the transaction.

Please contact us first to seek a practical resolution. If unresolved, either party may use the competent legal channels.

Updates apply prospectively. The version made available and accepted for a confirmed order remains applicable unless a lawful change is expressly agreed.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.