Question 1

What are preserved roses?

Accepted Answer

Preserved roses are natural roses that undergo a special preservation process that allows them to maintain their natural appearance and texture for a long period of time, without the need for water or sunlight.

Question 2

How long do preserved roses last?

Accepted Answer

Preserved roses are designed to last for more than a year if they are well taken care of, away from direct sunlight and humidity.
Check out our warranty policy.

Question 3

Are preserved roses real flowers?

Accepted Answer

Yes, preserved roses are real roses that have undergone a preservation process to extend their life span.

Question 4

Do preserved roses need water?

Accepted Answer

No, preserved roses do not need water or sunlight. They should be kept away from moisture and fluorescent light sources to maintain their texture and appearance.

Question 5

How should I care for my preserved roses?

Accepted Answer

Keep them in a dry place away from direct sunlight or moisture. Avoid touching the petals, as they are delicate.
Visit our “Care section”.

Question 6

How do I place an order for preserved roses?

Accepted Answer

To place an order, simply contact us via chat or fill out the contact form, and our sales representatives will gladly guide you throughout the process and submit your order.

Question 7

Can I customize my order?

Accepted Answer

Yes, we offer customization options for our preserved roses. 
Please contact us to discuss your specific needs and preferences.

Question 8

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping for our preserved roses. 
Please contact us for more information on shipping rates and delivery times.
Average production time is 1 - 14 days (Depending on the complexity of your request)
Average shipping time is 3 - 6 days (Depending on destination and shipping method)

Question 9

What shipping methods do you offer?

Accepted Answer

- Small orders (Starting from 1 Box) Can be shipped through courier - international door to door service. Remote customs clearance service included, but customs and import fees must be paid at destination.
- Medium & Big orders (Over 100 Volumetric kilograms / over 6 boxes) Freight Forwarder; international airport to airport service. Local custom clearance will not be included, and depending on your destination, you need to be registered as an importer in your country or have a local customs broker for customs clearance.

Question 10

How can I contact you for further assistance?

Accepted Answer

You can contact us through our website chat, E-Mail or WhatsApp.
We are always happy to immediately assist you with any questions or concerns you may have.

FREQUENTLY ASKED QUESTIONS